Frequently Asked Questions
Your Help Center
Have a question? Want to know a bit more about the rental process, our company, or the brands we carry? To help you get you the answers quickly, we’ve compiled a list of popular questions we’ve received from our customers, along with their answers. Can’t find what you’re looking for? Get in touch with us and we’ll be more than happy to help.
Which payment methods do you accept?
We currently accept Cash, Venmo, Zelle. or Credit/Debit card as a form of payment.
Is the security deposit refundable?
No, the 30% security deposit is non-refundable. This helps us confirm and hold your order.
Do I have to pay for delivery?
Yes, delivery is calculated based on the mileage from our location. Contact us today to get a quote.
Can I pickup?
No, we are not doing pickups at this time.
Do you rent by the day or hour?
Our rental fees are by the day.
Cancellation Policy
Cancellations should be done a week prior to your delivery date. Any cancellations within 7 days from your delivery date are subject to a 30% cancellation fee.
Waiting Policy
If wait times are longer than 15 minutes during dropoff and/or pickup, an additional fee of $30 will be charged for every 10 minutes.
Changes to the current contract
If you would like to make changes to your current contract, we require a 3-day notice period prior to the day of your event so that we can serve all customers appropriately.